Easy returns. Clear sizes.
We'd rather you keep what fits — that's why every apparel listing shows EU / UK / US sizing. When something isn't right, returns are simple, free in this demo, and kinder to the planet.
Return policy
Demo rules today — live warehouse returns will follow the same spirit when inventory APIs are connected.
30-day window
Return unused items within 30 days of delivery for a full refund or exchange (demo policy).
Free returns
Standard returns are free in this demo. We’ll email a prepaid label when live shipping is connected.
What we can’t accept
Opened beauty / personal-care seals, worn apparel with signs of use, or custom / final-sale items marked on the listing.
Wrong size?
Use the EU / UK / US size guide below before you order. Exchanges for size are free within the return window when stock allows.
How returns work
1. Start a return
From your Dashboard, open the order and choose Return. Or message Sprout with your order ID — we’ll walk you through it.
2. Pack gently
Unused items in original packaging. We’ll suggest reuse or recycling for any packing materials you no longer need.
3. Refund timing
In this demo, refunds show as Processing within a few days of approval. Live payment refunds will use your original method later.
Size guide
Convert between EU, UK, and US — plus chest / waist ranges in centimetres. Product pages show the same chart when sizes apply.
Standard apparel · EU / UK / US
| EU | UK | US | Chest (cm) | Waist (cm) |
|---|---|---|---|---|
| 34 | 6 | 2 | 80–84 | 62–66 |
| 36 | 8 | 4 | 84–88 | 66–70 |
| 38 | 10 | 6 | 88–92 | 70–74 |
| 40 | 12 | 8 | 92–96 | 74–78 |
| 42 | 14 | 10 | 96–100 | 78–82 |
| 44 | 16 | 12 | 100–104 | 82–86 |
Unisex conversion guide. Measure over undergarments; if between sizes, size up for a relaxed fit.
Measuring tips
- Chest: fullest part, tape parallel to the floor.
- Waist: natural waist, not over a belt.
- Outerwear: if you layer a fleece underneath, size up one row.
- Still unsure? Check the listing's fit note, or Ask Leafy / chat with Sprout.
Questions about an order? Open Sprout from the footer, or leave a note on feedback.
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